TERMS & CONDITIONS

Effective Date: May 2026

Welcome to Monti Hats. These Terms & Conditions govern your use of www.MontiHats.com and your purchase of our handmade paja toquilla hats, handbags, and earrings. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before proceeding.

1. OUR PRODUCTS

Monti Hats specialises in authentic, handmade paja toquilla products crafted by skilled artisans. Each piece is unique and may exhibit slight natural variations in weave, colour, or finish. All hallmarks of genuine handcraft, not defects.

Our product range includes:

  • Handwoven Paja toquilla hats

  • Handwoven handbags and tote bags

  • Artisan earrings and accessories

All product descriptions, images, and dimensions on our website are as accurate as possible; however, colours may vary slightly due to screen settings and the natural variation of paja toquilla fibre.

2. PLACING AN ORDER

By placing an order through www.MontiHats.com, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. All orders are subject to availability and acceptance by Monti Hats.

Order Confirmation

Once your order is placed, you will receive an automated confirmation email. This confirms receipt of your order but does not constitute acceptance. Acceptance occurs when your order is dispatched and a shipping confirmation is sent.

Custom & Personalised Orders

For bespoke or custom orders, additional lead times apply. Custom items are non-refundable once production has commenced, unless they are found to be defective or significantly different from what was agreed.

3. PRICING & PAYMENT

All prices are listed in the currency shown at checkout and are inclusive of applicable taxes unless stated otherwise. Monti Hats reserves the right to amend prices at any time. However, the price applicable to your order is the price shown at the time of purchase.

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Other secure payment options as displayed at checkout

All transactions are processed securely through encrypted payment gateways. Monti Hats does not store your full card details.

4. SHIPPING & DELIVERY

We ship worldwide from our warehouse. Estimated delivery times vary by destination and are provided at checkout. Please note that these are estimates only and may be affected by customs, public holidays, or unforeseen delays.

  • Domestic orders: typically 3–7 business days

  • International orders: typically 7–21 business days

Shipping charges are calculated at checkout based on destination and order weight. Risk of loss or damage passes to you upon delivery to the carrier. Monti Hats is not liable for delays caused by customs clearance or third-party carriers. Any import duties, taxes, or customs fees are the sole responsibility of the recipient.

5. RETURNS & REFUNDS

We want you to love your Monti Hats purchase. If for any reason you are not satisfied, we offer the following policy:

Returns

Items may be returned within 14 days of delivery, provided they are unused, unworn, and in their original condition with all tags attached. To initiate a return, please contact us at support@montihats.com with your order number and reason for return.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

  • Custom or personalised orders (unless defective)

  • Items showing signs of wear, alteration, or damage caused by the customer

  • Sale or final-clearance items marked as non-returnable

6. INTELLECTUAL PROPERTY

All content on www.MontiHats.com including text, images, logos, product designs, graphics, and branding is the exclusive property of Monti Hats and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website without prior written consent from Monti Hats.

7. PRIVACY & DATA PROTECTION

Monti Hats is committed to protecting your personal data. We collect and process your information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to such processing and warrant that all data you provide is accurate.

We will never sell your personal information to third parties. Data is used solely to fulfil your orders, improve our services, and, where you have opted in, send you relevant marketing communications.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Monti Hats shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you in respect of any claim shall not exceed the purchase price paid for the relevant order.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded by law.

9. WEBSITE USE

When using www.MontiHats.com, you agree not to:

  • Use the website for any unlawful purpose or in any way that violates applicable regulations

  • Attempt to gain unauthorised access to any part of our website or systems

  • Transmit any harmful, offensive, or disruptive content

  • Copy, scrape, or harvest any content or data from our website without permission

Monti Hats reserves the right to suspend or terminate access to our website for any user who breaches these conditions.

10. GOVERNING LAW & DISPUTES

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Monti Hats is registered. Any disputes arising in connection with these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction.

11. CHANGES TO THESE TERMS

Monti Hats reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the revised Terms.

12. CONTACT US

If you have any questions about these Terms & Conditions, please contact us:

www.MontiHats.com
Monti Hats Email: support@montihats.com

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Monti Hats  |  www.MontiHats.com  |  Handcrafted with car